Customer Service Assistant – 6-Month Temporary Position

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Monitor, track, and handle orders submitted by NIM Brokers

• Oversee invoicing and reverse logistics processes

• Validate replication, analyze dates, blocks, inventory, and other essential details in orders from Brokers

• Create shipments, generate deliveries, and track outcomes via a specific SAP transaction

• Produce invoices and oversee their approval by SEFA through a designated SAP transaction

• Generate documents for the reverse logistics process, encompassing returns, refusals, indemnity claims, and incidents

• Report directly to the O2C Coordinator

⛳️ Requirements

• High school diploma or currently pursuing higher education (mandatory)

• Proficient in Microsoft Office, particularly Excel and PowerPoint

• Basic understanding of Supply Chain and Customer Service processes

• Familiarity with SAP is an advantage

• Strong analytical and problem-solving skills, with an emphasis on identifying root causes

• Initiative and a results-oriented approach, along with resilience and teamwork capabilities

• Strong emphasis on service quality and delivery efficiency

• Excellent organizational, time management, and communication abilities

• Availability for regular business hours and occasional weekend shifts

🏝️ Benefits

• Diverse and inclusive work environment

• Investment in digital transformation and innovation

• Commitment to employee well-being

• Remote work