Customer Service and Software Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide phone support to our clients regarding inquiries about the MD Ambulant and MD Stationär software solutions.

• Assess customer questions and create suitable, clear, and understandable solutions.

• Guide users on both technical and application-related inquiries.

• Clearly and comprehensively document inquiries, solutions, and results in our ticketing system.

• Collaborate closely with 2nd-level support and other specialized departments to effectively resolve more complex issues.

• Assist our customers in utilizing their software safely and effectively.

• Deliver reliable, service-oriented support during daily customer interactions.

⛳️ Requirements

• Completed vocational training or equivalent qualification in a commercial, technical, IT, or healthcare-related field.

• Experience in customer service via telephone and a passion for direct customer engagement.

• Familiarity with ticketing systems and the ability to document customer inquiries clearly.

• Friendly, empathetic, and service-focused communication abilities.

• Independent, organized, and solution-driven approach to work.

• Availability to work shifts from 6:00 a.m. to 8:00 p.m., Monday to Friday.

• Willingness to take part in on-call duties following successful onboarding.

• Interest in acquiring knowledge about new software products, technical subjects, and processes.

• Experience with Salesforce Service Cloud or similar tools is advantageous, but not mandatory.

• Familiarity with remote support solutions like TeamViewer is beneficial, but not required.

• Background in healthcare, nursing, or social services is a plus, but not essential.

🏝️ Benefits

• Monthly allowance of up to €60 for Hansefit, EGYM Wellpass, childcare, or JobRad.

• Exclusive discounts available through Corporate Benefits.

• Individual mental health support services provided by TELUS Health.

• Access to LinkedIn Learning and practical opportunities for professional development.

• Employee stock purchase program.

• Company pension scheme.

• 30 days of annual leave.