Customer Service Agent, Portuguese

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support via email, phone, or social media to address incidents.

• Handle incoming calls, chats, and inquiries related to customer service.

• Provide accurate, valid, and comprehensive information utilizing the appropriate methods and tools.

• Address customer complaints, offer solutions and alternatives within specified timeframes, and follow up to ensure resolution.

• Maintain records of customer interactions, manage customer accounts, and organize documents.

• Adhere to communication procedures, guidelines, and policies.

• Engage with customers and offer additional assistance as needed.

• Support the Operations Department with parallel duties when incident resolutions are not consistent.

⛳️ Requirements

• Prior experience in User Support or Customer Service roles is highly advantageous.

• Familiarity with Zendesk is preferred.

• Proficient in Portuguese (both oral and written) and fluent in English.

• Capable of planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Strong communication and interpersonal skills.

• Solution-focused and dependable professional.

• Detail-oriented with excellent time-management abilities.

• Adaptable and flexible in response to change.

• Decisive and well-organized.

• Candidates must be residents of Brazil.

🏝️ Benefits

• Home office flexibility.

• Enjoy a great work environment with a vibrant, international team of talented individuals!

• Opportunity to receive a portion of your salary in advance through Payflow.

• 40% discount on all Fever events and experiences.

• Health Insurance coverage.

• Gympass Membership.