Customer Service Agent, Portuguese

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support via email, phone, or social media to address incidents.

• Manage incoming calls, chats, and inquiries related to customer service.

• Provide precise, valid, and comprehensive information utilizing suitable methods and tools.

• Address customer complaints and offer solutions or alternatives within specified time frames; follow up to confirm resolution.

• Maintain records of customer interactions, manage customer accounts, and organize documents.

• Adhere to communication protocols, guidelines, and policies.

• Proactively engage with customers.

• Assist the Operations Department with parallel tasks when incident resolution is not consistent.

⛳️ Requirements

• Previous experience in User Support or Customer Service roles is highly advantageous.

• Prior experience with Zendesk is preferred.

• Proficient in Portuguese (oral & written) and fluent in English.

• Capable of planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Strong communication and interpersonal abilities.

• Solution-focused and dependable professional.

• Detail-oriented with exceptional time-management capabilities.

• Adaptable and flexible in response to changes.

• Organized and decisive.

• Candidates must reside in Brazil.

🏝️ Benefits

• Work from home.

• Enjoy a vibrant work environment with a young, international team of talented individuals!

• Opportunity to receive part of your salary in advance through Payflow.

• 40% discount on all Fever events and experiences.

• Health Insurance.

• Gympass Membership.