Customer Service Agent, German

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support via email, phone, or social media to address various incidents.

• Handle incoming calls, chats, and inquiries related to customer service.

• Supply accurate, valid, and comprehensive information utilizing the appropriate methods and tools.

• Address customer complaints and offer solutions or alternatives within specified timeframes.

• Conduct follow-ups to ensure issues are resolved.

• Maintain records of customer interactions, manage customer accounts, and organize documents.

• Adhere to communication procedures, guidelines, and policies.

• Proactively engage with customers.

• Undertake parallel tasks for the Operations Department when incident resolutions are not consistently occurring.

⛳️ Requirements

• Prior experience in User Support or Customer Service roles is highly valued.

• Experience with Zendesk is preferred.

• Proficiency in German (both oral and written) and fluency in English, Spanish, or Portuguese.

• Strong skills in planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Effective communication and interpersonal abilities.

• Solution-oriented and dependable professional.

• Exceptional attention to detail and time-management capabilities.

• Adaptability and flexibility to quickly adjust to changes.

• Decisive and organized in approach.

• Candidates must be residents of Brazil.

🏝️ Benefits

• Work from home.

• Enjoy a fantastic work environment alongside a young, international team of talented individuals!

• Opportunity to receive a portion of your salary in advance through Payflow.

• 40% discount on all Fever events and experiences.

• Health Insurance coverage.

• Gympass Membership.