Customer Service Agent – E-Commerce, Equestrian Sports

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary point of contact for customers through email, phone, and chat, ensuring a satisfactory customer experience

• Provide guidance to customers regarding products, orders, and services

• Manage customer inquiries and orders independently

• Offer solution-focused responses

• Actively assist in the operational order fulfillment process

• Consistently maintain orders within the ERP system

• Collaborate with internal teams such as Logistics, Procurement, and Sales

• Ensure a smooth customer journey

• Manage master data and systems

• Contribute to maintaining high data quality

• Identify opportunities for process enhancements

• Share ideas for further development

⛳️ Requirements

• Prior professional experience in customer service

• Strong customer orientation and a highly service-driven attitude

• Enjoyment in engaging with customers directly

• Exceptional communication abilities

• High degree of commitment

• Dependability and a readiness to assume responsibility

• Familiarity with ERP systems is a plus

• Proficient in written and spoken German

• Good command of English

• Additional languages are a bonus but not mandatory

• Initial experience in equestrian sports or with horses is advantageous

🏝️ Benefits

• Performance-based remuneration

• Attractive employee discount programs

• Corporate benefits

• Company-supported bike leasing options

• Pension scheme provided by the company

• Opportunities for training and development

• Flexible working hours

• Complimentary parking

• Weekly deliveries of fruits and snacks

• Free hot and cold beverages available at the Fulda location

• Opportunities for both professional and personal growth