Customer Service Agent

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver customer and technical support services.

• Assist customers through a ticketing system and live chat.

• Address customer inquiries and resolve complaints.

• Facilitate the onboarding process for new customers.

• Provide high-quality service with prompt response times and accurate information.

• Contribute to creating a platform where users receive exceptional support.

⛳️ Requirements

• Proficient in English (B2/C1 level).

• At least 1 year of experience in customer service, preferably in the service or E-commerce sectors.

• Highly motivated students and recent graduates are encouraged to apply.

• Have a technical aptitude or familiarity with software concepts (such as CRM, Ticketing, Email).

• Enjoy creative problem-solving and possess a strong desire to learn and grow.

• Excel in a fast-paced, collaborative environment and can navigate ambiguity.

• Capable of taking ownership of challenging situations and effectively resolving them.

• Communicate clearly, professionally, and informatively.

• Exhibit a high level of honesty and integrity.

• Be proactive and detail-oriented.

• Demonstrate a sense of responsibility and a spirit of teamwork.

• Able to perform well under pressure.

• Strong communication abilities are essential.

• Applicants must be fluent in both Spanish and English.

• Must have a stable internet connection.

🏝️ Benefits

• Competitive compensation along with various perks.

• Fully remote work environment.

• Work schedule from Monday to Friday.

• Indefinite Term Service Contract.

• Opportunities for employment stability and personal growth.