Customer Service Advocate I

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Deliver timely, precise, comprehensive, and courteous responses to customer inquiries.

• Address inquiries via telephone, written communication, online platforms, or in-person visits and document them accurately.

• Initiate or process modifications and conduct research to address inquiries.

• Collaborate with other departments to resolve issues effectively.

• Respond to, investigate, and support priority inquiries and special projects.

• Provide management with insights about customer challenges, questions, and requirements.

• Keep accurate records of complaints and customer feedback, recommending changes to management as needed.

• Follow up on complaints until they are resolved or escalate them to management.

• Stay informed about quality work instructions and company policies.

• Contribute to process enhancements by suggesting procedural modifications.

• Uphold departmental standards for productivity, quality, and timeliness.

• Identify and swiftly report or refer suspected fraud and system errors.

⛳️ Requirements

• High School Diploma or equivalent.

• Exceptional verbal and written communication skills.

• Strong interpersonal and organizational abilities.

• Capacity to manage high-stress situations effectively.

• Sound judgment skills.

• Excellent customer service capabilities.

• Proficiency in learning and using multiple computer systems efficiently.

• Basic computer operating skills.

• Familiarity with standard office equipment.

• Must have resided in the US for at least three out of the last five years to meet applicable CMS residency requirements.

• Associate Degree is preferred.

• A minimum of 2 years of customer service or call center experience is preferred.

• Knowledge of word processing, spreadsheet, and database software is preferred.

🏝️ Benefits

• Subsidized health plans, along with dental and vision coverage.

• 401k retirement savings plan with company matching contributions.

• Life Insurance coverage.

• Paid Time Off (PTO).

• On-site cafeterias and fitness centers in major locations.

• Education Assistance programs.

• Service Recognition initiatives.

• National discounts for movies, theaters, zoos, theme parks, and more.

• Opportunities to develop skills, advance careers, and contribute to company growth.

• Reasonable accommodations for disabilities, pregnancy-related conditions, and sincerely held religious beliefs.