Customer Resolutions Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver customer resolutions encompassing case management, complaints, service repairs, claims, accidental damage/accessories, and product replacements.

• Ensure favorable customer outcomes for escalations, complaints, service requests, and product replacements.

• Listen with empathy, acknowledge customer concerns, and advocate for the customer’s perspective.

• Comply with KPIs set by the leadership team to meet departmental goals and customer expectations.

• Aid in customer retention by providing exceptional service when repair journeys do not meet standards.

• Maintain and exceed established service SLAs for warranty support.

• Ensure customer satisfaction while upholding the financial responsibilities outlined in plan terms and conditions.

⛳️ Requirements

• Previous experience in a customer resolutions or complaints handling position, with a strong track record in complaints management.

• Confidence in decision-making under pressure.

• Ability to work independently.

• Exceptional attention to detail and accuracy.

• Commitment to delivering top-notch customer service.

• Enthusiasm for thriving in a fast-paced environment.

• Outstanding communication skills.

• Proficient in Microsoft Office, including Word, Excel, and PowerPoint.

🏝️ Benefits

• Comprehensive training and development opportunities.

• Competitive salary and performance-based incentives.

• Health and wellness benefits.

• Opportunities for career advancement.