Customer Relationship Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Guide new clients through the onboarding journey.

• Greet clients, clarify product and service offerings, and assist them in navigating the platform.

• Act as the initial point of contact through phone calls and emails.

• Respond to client inquiries, questions, and concerns.

• Identify client issues and troubleshoot to facilitate quick resolutions.

• Work collaboratively with internal teams to resolve client issues accurately and efficiently.

• Build and maintain long-term relationships with clients.

• Understand client requirements and preferences to deliver tailored support.

• Educate clients on features, updates, and best practices.

• Communicate client feedback to internal teams to enhance products and services.

• Keep precise and updated client records and interactions within the CRM system.

⛳️ Requirements

• Outstanding written and verbal communication abilities.

• Strong interpersonal skills for building rapport and sustaining positive relationships.

• Proficient problem-solving skills and a proactive mindset in addressing client issues.

• Patience and empathy in handling client inquiries and challenges.

• Excellent organizational skills to effectively manage multiple clients and tasks.

• Proficient in office productivity software.

• Prior experience in a client-facing role or customer service is preferred.

• Bachelor's Degree or equivalent is required.

• Exceptional written communication skills with correct grammar and punctuation.

• Ability to read and respond to client emails while adhering to effective business email etiquette.

• Strong verbal communication skills with fluent English and a neutral accent.

• Good analytical and cognitive abilities.

• Attention to detail.

• Minimum typing speed of 30 words per minute.

• Capable of engaging in phone conversations.

🏝️ Benefits

• Competitive salary based on your experience and skills.

• Comprehensive insurance plans.

• Medical insurance for employees and their families.

• Personal Accident Benefit.

• Life Insurance coverage for employees.

• Wellness Programs, including doctor support, psychologists, counselors, and onsite health checkup camps.

• 10 paid holidays.

• 26 paid days off annually.

• Employee engagement activities.

• Employee training opportunities.

• An inclusive culture.

• Fair and unbiased hiring, training, and growth opportunities.

• Option for remote work.