Customer Relations Manager – Customer Success Coach

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assisting participants from the onboarding stage through to completion.

• Developing trustworthy relationships.

• Acting as the main point of contact for organizational issues, inquiries, and challenges.

• Tracking progress, engagement, and attendance, and proactively reaching out as needed.

• Conducting feedback sessions, coaching, and discussions regarding completion.

• Following up on agreed-upon next steps.

• Addressing complaints, conflicts, and escalations effectively.

• Facilitating selected group sessions and masterminds.

• Accurately documenting pertinent conversations and developments within the CRM system.

• Gathering feedback and pinpointing areas for improvement.

• Collaborating closely with the Training, Operations, and Career teams.

⛳️ Requirements

• Strong customer service orientation and focus.

• Empathetic nature, exceptional communication skills, and a solid understanding of diverse personalities.

• Composure and self-assurance in situations involving conflict, complaints, and escalations.

• Ability to listen attentively and convey clear expectations and boundaries.

• Independent, organized, and responsible work approach.

• Attention to detail in documentation practices.

• Familiarity with CRM platforms like HubSpot is an advantage.

• Background in social pedagogy, coaching, customer support, account management, customer relations, or participant support is beneficial.

• Coaching certification or hands-on coaching experience is a significant advantage, though not mandatory.

• Digital savviness, team-oriented mindset, positive energy, and receptiveness to change.

🏝️ Benefits

• Contemporary, fully remote work setting.

• High levels of trust and autonomy.

• Streamlined decision-making processes.

• Authentic collaboration.

• Fitness membership.

• Team-building events.

• Employee discounts.