Customer Quality Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the execution, coordination, and management of field action initiatives by ensuring timely and precise data tracking.

• Oversee the maintenance of spreadsheets, databases, and other systems for effective customer communication and device monitoring.

• Facilitate customer feedback and follow-up on field actions through both written and verbal communication.

• Recognize potential Customer Complaints and relay them to the appropriate personnel.

• Liaise with customers and stakeholders regarding the status of assigned activities.

• Manage several email accounts, which includes reviewing, responding to, and organizing communications.

• Process, document, and route incoming information swiftly and appropriately.

• Offer administrative and operational support to the department.

• Carry out other relevant tasks as assigned by management.

⛳️ Requirements

• High school diploma or equivalent qualification.

• 1–2 years of pertinent experience in healthcare or a related field, ideally in a fast-paced and independent work environment.

• Proficient in Microsoft Office applications, particularly Excel and Access.

• Strong written and verbal communication abilities in English.

• Capacity to work effectively within a team setting.

• Proven initiative, excellent organizational skills, attention to detail, and the capability to complete tasks with minimal supervision.

• Ability to adapt and thrive in a dynamic and changing work environment.

• Strong critical thinking and problem-solving capabilities.

• Proficiency in managing multiple tasks and priorities efficiently.

🏝️ Benefits

• Health benefits – Medical, Dental, Vision

• Personal and Vacation Time

• Retirement & Savings Plan (401K)

• Employee Stock Purchase Plan

• Training & Education Assistance

• Bonus Referral Program

• Service Awards

• Employee Recognition Program

• Flexible Work Schedules