Customer Project Manager – Hospital Patient Monitoring

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee comprehensive implementations of Hospital Patient Monitoring systems, which includes IT solutions, installation of capital equipment, and systems integration.

• Ensure compliance with statements of work and deliver exceptional customer experiences.

• Coordinate and guide both internal and external clinical, technical, and sales teams in collaboration with hospital stakeholders.

• Inspire teams to achieve project timelines, maintain quality standards, and accomplish project goals.

• Formulate and implement project plans utilizing the Philips Project Management Methodology.

• Manage work breakdown structures, communications, risks, changes, stakeholders, and resources effectively.

• Track project progress and provide timely updates on status.

• Ensure site readiness while managing timelines, risks, and dependencies.

• Facilitate issue resolution and assist in project decision-making.

• Communicate with stakeholders and third-party vendors through organized updates and governance rhythms.

• Oversee inventory planning, project cycle time, forecast accuracy, revenue recognition, and metrics related to customer satisfaction.

⛳️ Requirements

• A minimum of 5 years of experience in direct project management, IT integration/implementation, or related skills in managing customer relationships within a healthcare service delivery context.

• Preferred experience with hospital patient monitoring equipment and solutions.

• Active Project Management Professional (PMP) certification through PMI, or must obtain it within 18 months of starting employment.

• Bachelor’s degree in project management, information technology, computer science, clinical, or a related field, or an equivalent combination of education and experience.

• Strong leadership qualities and abilities to align stakeholders effectively.

• Outstanding interpersonal, organizational, and both written and verbal communication skills.

• Willingness to travel approximately 75% within the specified geography.

• Average driving time of 1–4 hours daily.

• Availability for occasional overnight stays and travel by air and/or train.

• Capability to work in office/home office or remote settings as well as in hospital/healthcare environments.

• Ability to adhere to vendor credentialing requirements.

• Flexibility to work hours based on business needs.

• Requirement to wear necessary personal protective equipment.

• US work authorization is mandatory; no current or future visa sponsorship will be provided.

• Must live in or within commuting distance to New York, NY.

🏝️ Benefits

• Potential for an annual incentive bonus.

• Opportunity for sales commission.

• Possibility of long-term incentives.

• Generous paid time off (PTO).

• 401(k) plan with up to 7% matching.

• Health Savings Account (HSA) with company contributions.

• Stock purchase plan available.

• Education reimbursement offered.