Customer Partner Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee essential client relationships through regular communication regarding revenue cycle performance, priorities, and strategic updates.

• Collaborate with Service Delivery and functional leaders to ensure alignment of operational goals, mitigate risks, and implement remediation strategies.

• Convert performance metrics, drivers, barriers, and opportunities into actionable strategies that enhance outcomes, KLAS, and NPS performance.

• Act as a customer expert and change agent, advocating for best practices, fostering cross-functional alignment, and driving revenue cycle transformation.

• Identify initiatives that boost operational performance while facilitating the development, performance, and growth of the Revenue Cycle team.

• Execute additional tasks and responsibilities as assigned.

⛳️ Requirements

• Bachelor's degree or equivalent experience in lieu of a degree.

• At least 5 years of professional experience.

• Minimum of 3 years in a management position.

• Demonstrated expertise in client relationship management.

• Comprehensive knowledge of revenue cycle management (RCM).

• Proficient executive-level communication skills.

• Capability to identify trends, risks, and opportunities that lead to measurable outcomes.

🏝️ Benefits

• Annual bonus plan with a target of 10.00%.

• Competitive benefits package.

• Opportunities for continuous learning, collaboration across teams, and exploration of new career paths.

• Chance to contribute, think innovatively, and create impactful work.

• Initiatives for community giving and team care.