Customer Operations Specialist – Contract

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver comprehensive operational and administrative assistance for a global customer base.

• Oversee configuration setups and uphold high standards of account data quality.

• Perform ongoing quality assurance assessments, data audits, and record validations for restaurant, hotel, customer, and group accounts.

• Develop, analyze, and disseminate standard and customized operational reports and promotional management templates.

• Recognize process bottlenecks and apply operational improvements utilizing AI and automation tools.

• Collaborate across teams on business initiatives, documentation, and the development and communication of processes.

• Detect and rectify data discrepancies in collaboration with relevant teams.

• Offer administrative assistance through data entry, documentation, and routine responsibilities.

• Prioritize competing tasks to ensure that deliverables adhere to quality standards and deadlines.

⛳️ Requirements

• Minimum of 1 year of experience in an administrative, operational, customer support, implementation, or hospitality-related position.

• Experience in data entry management, maintaining customer records, and utilizing CRM or administrative software systems.

• Proven ability to handle multiple priorities and tight deadlines while ensuring meticulous attention to detail.

• Excellent written and verbal communication skills, demonstrated by effective collaboration with stakeholders.

• Proficient in using Microsoft Office or Google Workspace suite.

• Preferred: Background in the restaurant, hospitality, or SaaS technology sector.

• Preferred: Previous experience in onboarding customers, providing software training, or executing quality assurance audits.

• Preferred: Practical experience with workflow management tools such as Jira, Trello, or Monday.com.

• Preferred: Knowledge of reporting tools, data analysis, and promotional creation systems.

• Preferred: Understanding of OpenTable products and restaurant operational workflows.

🏝️ Benefits

• Benefits for this position will be discussed during the interview process.

• Flexible scheduling designed to support a global workforce across various time zones.

• OpenTable will adhere to and consider local laws and regulations.

• Accommodations and support will be available throughout the application, interview, or on-the-job process.