Customer Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of customer onboarding, implementation, and daily support.

• Act as the main point of contact for customer inquiries, requests, and challenges.

• Swiftly respond to customer emails, Slack messages, and calls with clear and actionable solutions.

• Manage incoming requests and collaborate with other teams as necessary.

• Resolve customer issues, investigate concerns, and ensure follow-through until they are addressed.

• Proactively update customers on the status of their inquiries.

• Maintain high standards of written communication throughout ongoing customer interactions.

• Handle a large volume of requests, conversations, and competing priorities effectively.

• Organize and prioritize the inbox on a daily basis.

• Keep track of outstanding questions, action items, and commitments.

• Identify recurring problems and enhance processes, documentation, and workflows.

• Create repeatable systems to streamline onboarding and support operations.

• Recognize bottlenecks and assist the team in supporting a larger customer base as Anatomy expands.

⛳️ Requirements

• 2–5+ years of experience in customer onboarding, implementation, customer support, customer operations, or a related client-facing role.

• Proven experience managing multiple customers, projects, or workstreams concurrently.

• Exceptional written and verbal communication abilities.

• Strong proficiency in customer support tools, CRMs, spreadsheets, and project management systems.

• Ability to quickly learn new software products and workflows.

• Experience in a fast-growing startup, B2B SaaS company, fintech, or healthcare technology company is advantageous.

• Familiarity with healthcare billing, revenue cycle management, or financial operations is beneficial but not essential.

• Outstanding responsiveness, relentless follow-through, strong organizational skills, excellent written communication, attention to detail, action-oriented mindset, prioritization skills, comfort with ambiguity, customer empathy, and a forward-thinking approach to AI.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and career advancement.

• Inclusive company culture that values diversity and teamwork.