Customer Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the daily operational execution of Walmart’s business, serving as the main supply chain partner and point of contact for retailer replenishment and operations teams.

• Cultivate relationships through regular business reviews and operational meetings aimed at enhancing service levels, inventory health, and overall supply chain performance.

• Collaborate with Sales on new product launches, promotional events, assortment modifications, modular resets, and seasonal initiatives.

• Oversee purchase orders, replenishment, and inventory flow to guarantee timely fulfillment and robust in-stock performance.

• Track and optimize In Stock %, OTIF, Fill Rate, Weeks of Supply, Inventory Health, GMROII, and Forecast Accuracy.

• Examine retailer and internal supply chain data, identify risks and trends, and formulate action plans accordingly.

• Collaborate with Demand Planning and Supply Planning to enhance forecast accuracy, inventory availability, and replenishment execution.

• Convert customer needs into actionable plans and ensure alignment among internal teams.

• Spearhead cross-functional initiatives involving Sales, Planning, Logistics, Customer Service, Marketing, and Operations.

• Foster accountability for the prompt resolution of operational issues and the successful execution of business initiatives.

• Enhance reporting, streamline processes, and boost visibility across Walmart’s supply chain operations.

• Create and implement scalable reporting, tools, and process improvements to heighten efficiency, lower costs, and strengthen retailer relationships.

⛳️ Requirements

• Bachelor’s degree in Business, Supply Chain Management, or a related discipline.

• Over 5 years of experience in customer operations, supply chain, logistics, or retailer-facing operations within a CPG or consumer products setting.

• Experience in supporting large national retailers in customer operations, replenishment, order management, customer supply chain, or sales operations is highly preferred.

• Strong knowledge of retail replenishment, inventory management, forecasting, and supply chain execution.

• Demonstrated ability to analyze complex data and convert insights into actionable business recommendations.

• Experience collaborating cross-functionally with Sales, Demand Planning, Supply Planning, Logistics, Customer Service, and Operations.

• Proven track record of driving projects, enhancing processes, and achieving results.

• Advanced Excel skills are required.

• Familiarity with Power BI, Tableau, ERP systems, and retailer reporting tools is preferred.

• Exceptional communication, relationship-building, and problem-solving abilities.

• Six Sigma or continuous improvement experience is a plus.

🏝️ Benefits

• Comprehensive medical, vision, and dental plan options.

• Employer-paid life insurance.

• Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability, Cancer Coverage, and more.

• FSA & HSA.

• 401k matching up to 4% with immediate vesting.

• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, floating holidays, and a birthday day off.

• Pregnancy and parental leave.

• Weekly wellness programming in-office.

• Dog-friendly office.

• Learning & development opportunities for professional and personal growth.

• Company-wide events & outings.

• Day of Service and volunteer opportunities.

• Exclusive employee product discounts.