Customer Operations Coordinator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Accurately enter and review sales orders, ensuring that customer, product, pricing, and order details are complete prior to processing.

• Confirm customer pricing against price sheets, product costs, freight charges, warehouse expenses, and other pertinent information.

• Detect pricing, cost, margin, and order discrepancies before they lead to operational or customer-related issues.

• Conduct basic business calculations involving percentages, costs, margins, multiplication, and division to ensure order precision.

• Examine information that seems incorrect or inconsistent instead of processing it without verification.

• Address discrepancies and proactively communicate with the relevant team members to facilitate a resolution.

• Maintain a high level of accuracy while efficiently managing substantial volumes of order and operational data.

• Professionally assist customer inquiries via email as your knowledge of the business expands.

• Gradually manage occasional inbound and outbound customer calls once you are familiar with the company’s products and processes.

• Acquire a thorough understanding of the company’s logistics, order management, pricing, and operational workflows to identify anomalies.

⛳️ Requirements

• Previous experience in customer service, customer-facing roles, or operational support.

• Advanced proficiency in English across speaking, writing, and reading.

• Strong numerical aptitude and comfort working with percentages, costs, margins, multiplication, division, and basic business calculations.

• Exceptional accuracy and attention to detail when reviewing orders, prices, costs, spreadsheets, and other business data.

• Ability to identify unusual or incorrect figures and investigate them before taking further action.

• Professional written communication skills, with the confidence to ask questions or raise concerns when information is unclear.

• Experience in accounting, banking, finance, order processing, or other data-intensive environments is a plus.

• Familiarity with entering or reviewing high volumes of sales orders or transactional data is beneficial.

• Prior exposure to logistics, warehousing, freight, or supply chain operations is advantageous.

• Experience with spreadsheets, order management platforms, ERP systems, or similar business software is desirable.

• Previous experience communicating with U.S.-based customers or teams is a plus.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and development.

• Supportive work environment with a focus on teamwork and collaboration.

• Flexible working hours and potential for remote work options.