Customer Marketing Manager

This is a fully remote position, open to applicants in Arizona, +20 more states.

📋 Description

• Create, implement, and enhance customer marketing initiatives, such as cross-selling campaigns and onboarding processes.

• Collaborate with the email marketing, content marketing, and product marketing teams to design and execute targeted campaigns.

• Organize and conduct customer marketing events in partnership with sales and technical product specialists.

• Analyze program performance and share insights with senior leadership for strategic planning and prioritization.

• Develop, track, and present KPI performance reports consistently and punctually.

• Encourage experimentation with innovative customer marketing strategies and tactics informed by competitive and audience analysis.

• Work alongside broader marketing teams on go-to-market strategies and customer communications.

• Examine data, including product usage, to identify customer challenges and engagement levels, and propose enhancements.

• Lead onboarding, expansion, and renewal initiatives across PDQ’s product offerings.

• Support customer retention and drive revenue growth.

⛳️ Requirements

• Over 5 years of experience in marketing.

• Proven track record of successfully driving customer marketing initiatives.

• A positive attitude and a strong passion for problem-solving.

• Experience in managing and executing customer marketing campaigns throughout various stages of the customer journey.

• Comprehensive understanding of customer marketing principles and tools.

• Excellent organizational abilities to independently manage multiple projects and initiatives within set deadlines.

• Proficient analytical skills with the capability to interpret data and make informed, data-driven decisions.

• Proven ability to collaborate with diverse teams and achieve results in a dynamic environment.

• Must live in one of PDQ’s designated states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

• Most full-time positions are not eligible for employment visa sponsorship, including H-1B sponsorship.

🏝️ Benefits

• 4-Day Work Week.

• Equity Participation.

• Supportive managers who promote professional development.

• Full premium coverage for medical, dental, and vision for you and your dependents.

• Complete premium coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance.

• Company matching for the first 6% of your employee contributions.

• Flexible Paid Time Off Policy.

• Health Savings Account (HSA) and wellness incentives.

• Quarterly Company Values Award (nominated by team members).