Customer Implementation and Training Specialist – ERP Software

This is a fully remote position, open to applicants in Canada.

📋 Description

• Comprehend the business processes, user roles, and learning requirements of each customer

• Develop training plans that align with implementation timelines, schedules, prerequisites, and customer obligations

• Facilitate instructor-led workshops, virtual training sessions, and train-the-trainer initiatives

• Tailor training for varying levels of technical proficiency and offer practical practice opportunities

• Travel onsite globally, including locations in the Caribbean, USA, and Canada

• Create learning pathways based on roles, encompassing ERP modules and workflows

• Design and sustain job aids, process documentation, short instructional videos, and hands-on activities

• Assist customers in grasping accounting and operational procedures within the system

• Clarify transaction flows among modules and their influence on financial reporting, inventory precision, and subsequent workflows

• Validate training environments and assist with user acceptance testing

• Aid users in practicing end-to-end scenarios, documenting issues, and identifying readiness gaps prior to go-live

• Provide support during the transition to live operations

• Diagnose user challenges and differentiate between training needs and configuration or product-related issues

• Coordinate escalation processes and ensure follow-through, delivering refresher training sessions as required

• Monitor training completion, user readiness, and adoption metrics

• Communicate risks proactively and utilize customer feedback to enhance future implementations

⛳️ Requirements

• Over 7 years of experience in software training, ERP implementation, or enterprise application deployment

• Proven history of leading customer-centric training workstreams through go-live phases

• In-depth knowledge of ERP platforms and experience in supporting ERP or MRP implementations

• Strong foundation in accounting, covering general ledger, accounts payable, accounts receivable, and period-end closing

• Familiarity with procurement, inventory management, supply chain, or manufacturing processes

• Experience in developing role-based curricula and facilitating learning for adult learners

• Capability to assess user autonomy and modify training accordingly

• Ability to communicate technical concepts clearly and patiently to non-technical audiences

• Experience in change management and guiding teams through operational changes

• Skills to manage training schedules and cross-functional dependencies across multiple projects

• Competence in keeping stakeholders updated and identifying potential risks

• Familiarity with digital adoption platforms, learning management systems, or e-learning authoring tools is a plus

• Knowledge of manufacturing costing, bills of materials, production planning, or inventory valuation is a plus

• Experience in supporting data migration validation, reconciliation, or system configuration is a plus

• Professional accounting qualification or formal training in instructional design, project management, or change management is a plus

• Experience in creating a reusable training library or enhancing a software implementation methodology is a plus

• Ideally located near Markham or within the Greater Toronto Area

🏝️ Benefits

• Responsibility for customer training and readiness throughout ERP implementations

• Chance to influence SDC’s training resources and implementation strategies

• Direct engagement with customers across finance and operational teams

• Opportunity to enhance expertise in ERP delivery, customer education, and change management