Customer Happiness Representative – Seasonal, Part-Time

This is a fully remote position, open to applicants in New York.

📋 Description

• Deliver exceptional customer service through email, phone, and chat.

• Address customer inquiries and resolve issues in a timely manner.

• Foster and sustain positive relationships with customers.

• Perform customer outreach and follow-up communications.

• Keep precise records of customer interactions.

• Assess customer feedback to pinpoint areas for enhancement.

• Work together with cross-functional teams to fulfill customer requirements and streamline processes.

• Contribute to special projects for the customer happiness team, which may include research or system development tasks.

⛳️ Requirements

• Outstanding written and verbal communication abilities.

• Strong empathetic problem-solving and relationship-building capabilities.

• A proactive approach to process improvement.

• Availability for 10–30 hours per week.

• Preference for partial availability on weekends.

• Submission of a resume and cover letter is mandatory for application.

• A sample response to the designated client prompt is required.

• A link to a portfolio or social media account showcasing a specific piece of independently created and published content is necessary.

• Three sentences or fewer explaining an Instagram enhancement are required.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for professional development and growth.

• Flexible working hours to accommodate personal commitments.