Customer Growth Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of gross revenue retention and growth for a designated customer segment.

• Analyze reasons for stagnation among businesses in the cohort and develop scalable coaching solutions to tackle these challenges.

• Conduct group coaching sessions, cohort programs, and asynchronous coaching within Membership+.

• Provide coaching to customers on pricing strategies, packaging, positioning, offer design, email and funnel strategies, as well as retention mechanics.

• Track customer data to detect accounts at risk of churning.

• Assess the effectiveness of various interventions.

• Create repeatable playbooks and session formats for scalable coaching initiatives.

• Relay customer insights to the Product and Success teams.

• Offer guidance to operators and small teams regarding their growth strategies.

⛳️ Requirements

• 3 to 5 years of experience in coaching, consulting, customer success, or digital marketing, with genuine ownership of outcomes.

• Proficient in advising solo operators and small teams on growth strategies.

• Strong live facilitation skills: group sessions, workshops, webinars, and one-on-one calls.

• Ability to interpret dashboards and formulate insights regarding retention curves, cohort behavior, and funnel conversion.

• Working knowledge of AI tools for research, preparation, and synthesis.

• Willingness to utilize Claude and similar AI tools for preparing sessions, analyzing customer data, and creating coaching materials.

• Excellent and straightforward communication skills.

• Driven by performance-based compensation.

• Experience in growing online ventures and articulating the process.

• Bonus: experience as a creator, coach, or small business owner.

• Bonus: familiarity with video businesses, online education, subscription, or membership models.

• Bonus: knowledge of Kit/ConvertKit, YouTube, Kajabi, Circle, Squarespace, Meta, and Instagram.

• Bonus: experience in developing a scalable or one-to-many customer program.

🏝️ Benefits

• Flexible PTO plus 8 company holidays.

• Paid parental leave.

• Medical, dental, and vision coverage (for US-based employees).

• Technology and home office stipend.

• Coworking space stipend.

• Annual learning stipend.

• Guaranteed earnings at target for the first two quarters.

• A third of the compensation package is variable, with no cap on potential earnings.