Customer Growth Specialist

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Take ownership of the 30-day trial experience for prospects in North America.

• Identify compliance deadlines that drive evaluations, align the product with customer requirements, and finalize deals.

• Oversee the implementation process from the signing of the deal to delivering the initial value.

• Facilitate kick-off meetings.

• Assist in setting up and importing asset registers and leases.

• Collaborate with support and product teams when specialized assistance is required.

• Manage a portfolio of North American accounts throughout their entire lifecycle.

• Conduct regular customer check-ins.

• Identify opportunities for expansion, including untapped lease portfolios and upgrades from monthly to annual plans.

• Ensure seamless renewals without any unexpected issues.

• Keep accurate records of pipeline, activities, and forecast data in HubSpot.

• Directly engage with senior finance decision-makers in the US and Canada on multi-year agreements.

• Convert incoming leads into customers, get them live, and expand existing accounts.

⛳️ Requirements

• Demonstrable experience as an Account Executive, Account Manager, Sales Development Representative, or Customer Success Manager with a quota.

• A degree in accounting or a Contador Público qualification is highly preferred.

• Experience in conducting commercial discussions with CFOs, Financial Controllers, or Finance Directors.

• Background in a SaaS, fintech, or software environment.

• Capability to learn and effectively demonstrate a product with confidence.

• Familiarity with tools such as Xero, QuickBooks Online, or Sage Intacct is advantageous.

• Proficiency in professional English, both written and spoken, is essential.

• Ability to write proposals and lead video calls with North American clients on a daily basis.

• Skill in distinguishing between a champion and an economic buyer.

• Capacity to independently manage a sales pipeline.

• Dependability and consistent follow-through.

• Availability for 40 hours per week, Monday to Friday, aligned with the North American business hours.

• Availability for standard shifts from 10:00 to 18:00 ART three days a week.

• Availability for overlapping shifts from 12:00 to 20:00 ART on two fixed days each week.

🏝️ Benefits

• 40 hours per week, Monday to Friday.

• Fully remote work arrangement.