Customer Experience Technical Assistant

This is a fully remote position, open to applicants in Greece.

📋 Description

• Deliver technical assistance for hosting and related services via tickets, chat, and phone.

• Conduct partial infrastructure monitoring.

• Provide mentorship to HelpDesk agents.

• Notify HelpDesk of widespread issues and keep them informed.

• Escalate tickets to the Infrastructure team.

• Report software bugs to developers.

• Communicate potential infrastructure incidents to the infrastructure department and management.

• Manage cross-sales and up-sales efforts.

• Relay customer feedback to management for enhancing products, services, and customer satisfaction.

• Guide customers in developing their services.

• Support the migration department during migrations.

• Participate in the development of services.

• Occasionally perform tasks beyond basic responsibilities to align with the company’s primary goals and personal growth.

• Collaborate with internal teams to address service disruptions, share technical expertise, support ongoing projects, assist with service transitions, and contribute to new initiatives.

⛳️ Requirements

• Strong knowledge of Linux and Windows operating systems.

• Proficiency with Plesk or cPanel.

• Self-motivated with the ability to take initiative.

• Solid understanding of web and database servers, including Apache, MySQL, and MSSQL.

• Comprehensive knowledge of mail services such as Postfix, Dovecot, SMTP, IMAP, POP3, and Sieve.

• Familiarity with DNS services like BIND and PowerDNS.

• Expertise in CMS platforms such as WordPress and Joomla.

• Excellent troubleshooting capabilities and a keen attention to detail.

• Outstanding written and verbal communication skills in both Greek and English.

• Team-oriented with strong cooperation skills.

• Ability to deliver professional and friendly customer support.

🏝️ Benefits

• Fully remote work setup.

• Commitment to diversity and inclusion.

• A professional and friendly customer support atmosphere.

• Opportunities to mentor HelpDesk agents and grow within the organization.

• Contribution to ongoing projects, new innovations, and continuous product enhancements.