Customer Experience Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the representative voice of customers within the organization and guide product priorities.

• Manage the entire customer experience from the initial inquiry to case resolution.

• Analyze customer cases, replicate issues, and work closely with engineers to enhance the product.

• Communicate with users in a clear, organized, and proactive manner.

• Develop the knowledge base and documentation from the ground up.

• Collaborate with Product, Engineering, and Sales teams to influence product design and operational processes.

• Assist in crafting the user experience for an AI product that transforms how auditors operate globally.

⛳️ Requirements

• 1-2 years of experience in financial auditing or a related domain.

• Direct experience with customer workflows and their associated challenges.

• A genuine interest in understanding the intricacies of complex software and AI technologies.

• Exceptional communication skills in English (C1+ level).

• Proficiency in German is highly advantageous.

• A structured and hands-on approach to problem-solving.

• Strong project management capabilities.

• A high sense of urgency and the ability to effectively prioritize tasks.

• A sense of ownership and compatibility with startup culture.

• Capacity to actively contribute in a dynamic and fast-paced environment.

🏝️ Benefits

• Genuine ownership from the very first day.

• Flat organizational structure and quick decision-making processes.

• Fully remote work with regular visits to Berlin for in-person collaboration.

• Flexible working hours.

• A monthly €50 voucher valid at over 50 stores.

• Complimentary lunch provided at the office.

• Regular online and offline team-building events.

• A collaborative, international, ambitious, and supportive team.