Customer Experience Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee customer requests and inquiries via telephone, online chat, or email.

• Handle orders received through phone, email, and chat channels.

• Address customer inquiries promptly and effectively.

• Coordinate custom art projects by acting as a liaison between clients and the design team.

• Maintain customer accounts and record interactions and transactions.

• Document and monitor details of inquiries, comments, and complaints.

• Deliver outstanding customer service and problem-solving for incoming calls, chats, and emails.

• Assist customers with account management, website navigation, billing, and shipping inquiries.

• Stay informed about product and service updates and industry trends.

• Promote additional products or services when appropriate.

• Engage in assigned training and achieve personal performance goals.

• Represent the brand by ensuring positive customer experiences.

• Perform additional tasks as needed.

⛳️ Requirements

• A minimum of 2 years’ experience in the customer service sector, particularly in inbound or outbound customer satisfaction or sales roles.

• Understanding of customer service principles and best practices.

• Proficient customer service and troubleshooting abilities.

• Excellent conflict resolution, negotiation, multi-tasking, and objection handling skills, along with a keen attention to detail.

• Highly adaptable with strong interpersonal skills to thrive in a diverse work environment.

• Ability to interact with individuals sensitively, tactfully, diplomatically, and professionally at all times.

• Strong work ethic and a positive attitude toward teamwork.

• Experience with help desk/customer ticket tracking software (e.g., Zendesk) is preferred.

• Familiarity with Photoshop for image review is preferred.

• Must have a computer, headset with microphone, and reliable internet access.

• Availability for some weekend shifts is required.

• Candidates must reside in Ontario.

🏝️ Benefits

• Opportunity for remote work.

• Part-time hours with the potential for additional shifts based on business needs.

• A welcoming, friendly, and collaborative work atmosphere.

• Assigned training provided.

• Support from the customer service and design teams.

• A computer, headset with microphone, and reliable internet connection are necessary for remote work.