Customer Experience Developer, Microsoft Dynamics 365

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Conceptualize and document infrastructure and system design requirements through architecture design diagrams, entity relationship diagrams, wireframes, and other visual documentation.

• Identify and resolve issues related to system and environmental constraints.

• Collaborate with customers to discover, implement, and support both packaged and custom-developed solutions.

• Convert customer needs into solution designs and execute them using Digital Technology Standard Work.

• Create and configure Microsoft Dynamics 365 Customer Engagement solutions.

• Primarily work remotely from home.

• May need to attend certain interview stages in person at an RTX office location.

⛳️ Requirements

• Bachelor's degree in computer science, Management Information Systems, Information Technology, or a related technical field, along with over 8 years of hands-on experience in developing and configuring Microsoft Dynamics 365 Customer Engagement (CE); OR an advanced degree in computer science, Information Technology, Data Science, or a related technical field with more than 5 years of hands-on experience in developing and configuring Microsoft Dynamics 365 Customer Engagement (CE).

• U.S. citizenship is mandatory.

• Proficiency in JavaScript, C#.NET, VB.NET, and/or ASP.NET platforms.

• Familiarity with Dynamics 365 CRM, PowerPlatform, SQL, and SharePoint Online.

• Experience with DevOps and version-controlled solutions, including Visual Studio, Jira, GitHub, and CRM SDK.

• Knowledge of web APIs.

• Experience in managing ETL tools for data migration between environments, such as SSIS or KingswaySoft.

• Understanding of PowerBI or the basics of other data visualization solutions.

• Capability to quickly learn new technologies.

• Strong communication skills to align technical details with business needs.

• Ability to compile customer data into engaging diagrams and reports.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability.

• Long-term disability.

• 401(k) matching.

• Flexible spending accounts.

• Flexible work schedules.

• Employee assistance program.

• Employee Scholar Program.

• Parental leave.

• Paid time off.

• Holidays.

• Potential for annual short-term and/or long-term incentive compensation programs.

• Possible employee referral award.