Customer Experience Developer – Microsoft Dynamics 365

This is a fully remote position, open to applicants in Connecticut.

📋 Description

• Conceptualize and document specifications for infrastructure and system design through the use of architecture design diagrams, entity relationship diagrams, wireframes, and other visual documentation.

• Identify and resolve issues related to system constraints and environmental limitations.

• Collaborate with clients to recognize, implement, and support both packaged and custom-developed solutions.

• Convert customer requirements into solution designs and execute them following Digital Technology Standard Work.

• Aggregate customer data into interactive diagrams and comprehensive reports.

⛳️ Requirements

• A bachelor's degree in computer science, Management Information Systems, Information Technology, or a related technical field, along with 8+ years of practical experience in developing and configuring Microsoft Dynamics 365 Customer Engagement (CE); OR an advanced degree in computer science, Information Technology, Data Science, or a related technical field with 5+ years of practical experience in the same areas.

• Must be a U.S. citizen.

• Proficiency in JavaScript, C#.NET, VB.NET, and/or ASP.NET.

• Experience with Dynamics 365 CRM, PowerPlatform, SQL, and SharePoint Online.

• Familiarity with DevOps and version-controlled solutions, including Visual Studio, Jira, GitHub, and CRM SDK.

• Knowledge of web API.

• Experience managing ETL tools to transfer data between environments, such as SSIS or KingswaySoft.

• Competence in PowerBI or fundamental principles of other data visualization solutions.

• Ability to rapidly learn new technologies.

• Strong communication skills for aligning technical and business needs.

• Capability to compile customer data into interactive diagrams and detailed reports.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability coverage.

• Long-term disability coverage.

• 401(k) matching contributions.

• Flexible spending accounts.

• Flexible work schedules.

• Employee assistance programs.

• Employee Scholar Program.

• Parental leave.

• Paid time off.

• Holidays.

• Opportunities for annual short-term and/or long-term incentive compensation programs may be available.

• Employee referral awards may be available.