Customer Experience Associate

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Address customer concerns, complaints, and inquiries through phone, email, and chat.

• Manage account updates and provide assistance with platform utilization.

• Record incidents through live support channels.

• Engage directly with customers via chat, phone, and email.

• Participate in ticket management across voice, email, and chat platforms.

• Handle up to 24 hours per week on phone support, up to 10 hours per week via email, and up to 12 hours per week through chat.

• Attend daily and weekly team meetings and stand-ups.

• Recognize patterns in customer inquiries.

• Investigate and resolve complex issues.

• Aid in root-cause analysis of bugs, operational errors, and service interruptions.

• Adjust daily ticket-handling tasks according to business requirements.

⛳️ Requirements

• Previous experience in Customer Support or similar roles (e.g., restaurants, retail).

• General high school diploma or equivalent.

• Positive demeanor in customer interactions and team collaboration.

• Strong communication abilities, both verbal and written.

• Basic analytical skills - capable of identifying trends and researching common themes.

• Ability to type at least 50 words per minute.

• Must be available to attend the full 3-week training from Monday to Friday, 9:00 AM to 5:30 PM CST.

• Must be available to work Monday to Friday from 10:00 AM to 6:30 PM CST.

🏝️ Benefits

• Experience Home Chef as a customer - use promo code PEOPLE30 for a $30 discount on your first order!

• Access to medical, dental, vision, life, and disability insurance.

• Paid holidays, sick leave, and vacation time.

• 401k retirement plan.

• Flexible spending accounts for eligible medical, dependent care, parking, or transit expenses.

• Comprehensive healthcare coverage.

• 401k matching program.