Customer Experience Advocate, Insurance Tech Startup

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Assist customers in managing their car and home insurance requirements with promptness and care.

• Address customer needs by identifying coverage gaps, applicable discounts, and renewal adjustments.

• Handle incoming calls from customers interested in auto, home, motorcycle, and various other insurance policies.

• Support policyholders with modifications to their policies.

• Acquire and align products from a diverse range of insurance providers to meet customer needs.

• Cultivate a comprehensive understanding of Jerry’s app and guide customers in navigating it.

• Resolve issues and eliminate obstacles to ensure suitable coverage.

• Manage service requests related to vehicles, drivers, lienholders, and policy documents.

• Relay customer feedback to contribute to product enhancements.

• Collaborate across sales and service pathways within the Customer Operations team.

⛳️ Requirements

• Previous experience in customer service, sales, or hospitality is advantageous, though not mandatory.

• Maintain a friendly and upbeat demeanor.

• Exhibit a willingness to work collaboratively within a team.

• Demonstrate a strong work ethic.

• Possess strong problem-solving abilities.

• Display excellent communication skills.

• Must currently reside in an eligible hiring location: AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for full-time hourly employment.

• Must be legally authorized to work in the U.S. as required.

• P&C license status is preferred; the company will fund the license for candidates who do not possess one.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) with employer matching.

• Paid vacation and time off.

• Paid parental leave.

• Wellness benefits.

• Stock equity and options.

• Uncapped commissions for the sales pathway.

• Flexible scheduling options: 5-day, 8-hour or 4-day, 10-hour work weeks.

• Fully remote work opportunities.

• Work equipment provided.

• Career advancement opportunities in the insurance field.

• P&C insurance license covered if needed.

• Global? No; a remote-first company with optional office locations.

• RRSP with employer matching for employees based in Canada.