Customer Experience Advocate

This is a fully remote position, open to applicants in United States, +10 more locations.

📋 Description

• Provide exceptional care to customers while identifying coverage gaps, applicable discounts, and renewal increases.

• Respond to incoming calls from policyholders requiring changes to their policies.

• Acquire in-depth knowledge of the insurance product offerings and the Jerry.ai application.

• Effectively resolve customer inquiries and concerns.

• Manage service requests related to vehicles, drivers, lienholders, and policy documentation.

• Gather and relay customer feedback to enhance product quality.

⛳️ Requirements

• Previous experience in customer service, sales, or hospitality is advantageous but not mandatory.

• A genuinely friendly and positive demeanor with a willingness to collaborate as part of a team.

• Strong work ethic and dedication to responsibilities.

• Excellent problem-solving abilities.

• Outstanding communication skills.

• Must currently reside in one of the eligible states: AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA.

• Must be legally authorized to work in the U.S.

• Valid P&C license status is preferred; however, the license is not a requirement as Jerry.ai will cover the cost if necessary.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Medical, dental, and vision insurance coverage.

• 401K matching program.

• Paid vacation time.

• Stock equity options available.

• Flexible work schedule options: a 5-day, 8-hour week or a 4-day, 10-hour week.

• Fully remote position with provided work equipment.

• Opportunities for career advancement within the insurance field.

• P&C insurance license fees covered if required.

• Paid time off policies.

• Paid parental leave benefits.

• Wellness benefits included.

• 401(K) plan with employer matching contributions.