Customer Excellence Manager – Italian market

This is a fully remote position, open to applicants in Italy.

📋 Description

• Support and cultivate a portfolio of clients in the Italian market.

• Establish robust, long-lasting relationships with customers.

• Provide guidance to clients regarding the BIMobject platform.

• Oversee customer expectations, experiences, and value realization.

• Encourage adoption and optimal utilization of platform tools through advice, insights, and follow-ups.

• Collaborate with customers to create marketing materials such as case studies, campaigns, and success stories.

• Work closely with Sales, Marketing, and Product teams to ensure customer success.

• Develop scalable and repeatable processes and customer strategies.

• Enhance customer retention, engagement, and long-term value.

• Engage directly with customers to facilitate their success on the platform.

⛳️ Requirements

• Native Italian speaker.

• Fully proficient in English.

• Experience in customer success, account management, or related customer-facing roles.

• Confident and articulate communicator with customers and internal stakeholders.

• Organized, solution-oriented, and adept at prioritizing independently.

• Customer-focused mindset with a positive and proactive attitude.

• Enjoys daily interactions with customers and takes ownership of the customer journey.

• Comfortable collaborating within an international team while managing responsibilities.

• At ease in a technical and data-driven environment.

• Experience with large-scale customer support and engagement is highly valued or learnable.

• Experience in or around the construction industry is a plus or can be learned.

• Interest or experience in marketing is a plus or can be learned.

• Proficiency in additional languages such as Nordic languages, French, German, or Spanish is a plus or can be learned.

🏝️ Benefits

• A startup mentality within a stable global company, where every voice contributes to shaping the company’s future.

• Hybrid model and flexible work arrangements as outlined in the company-wide benefits section.

• Commitment to employee development and encouragement of innovative experimentation.

• A diverse workplace where various perspectives fuel innovation.