Customer Excellence Associate Manager

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Establish and enhance relationships with educational institutions, faculty members, fellows, residents, and early-career surgeons.

• Serve as a vital liaison between Medical Education, Sales, and academic organizations.

• Create and implement customer engagement strategies that support surgeon development and educational initiatives.

• Oversee both internal and external resources to align with strategic objectives.

• Utilize product and procedural knowledge in HCP education programs.

• Collaborate with key opinion leaders to craft educational resources.

• Develop and manage strategies, content, and educational programs aimed at customers.

• Foster collaboration among Medical Education, product marketing, and sales training teams.

• Direct the coordination, logistics, and content delivery of Medical Education programs.

• Organize and conduct in-person or virtual courses.

• Identify and assess metrics related to Medical Education programs.

• Contribute to the strategic direction of Medical Education.

• Discover opportunities for new investments.

• Build KOL networks and collect customer insights through VOC and surveys.

• Allocate support and resources to optimize program effectiveness.

• Tailor Medical Education programs to meet customer requirements and business priorities.

• Define strategies for communication channels and desired communication outcomes.

⛳️ Requirements

• A bachelor's degree is mandatory.

• A minimum of 6 years of relevant work experience is required.

• An MBA is preferred.

• At least 3 years of experience in the medical device sector or Medical Education is preferred.

• Experience in orthopaedics is preferred.

• Exceptional presentation and interpersonal communication skills are essential.

• Must be able to operate in the Western region.

• Willingness to travel 40% of the time is required.

🏝️ Benefits

• Flexibility to work remotely.

• Opportunities for travel up to 40%.