Customer Enrollment Specialist

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Take full ownership of the comprehensive process involved in organizing and managing the state-specific onboarding procedure for Motor Vehicle Records (MVRs) for compliance teams of customers.

• Oversee multiple MVR projects simultaneously, diligently tracking their status, deadlines, and subsequent steps.

• Prepare, submit, and monitor state-required paperwork necessary for initiating and maintaining MVR access on behalf of clients.

• Act as the main liaison with the external vendor partner, coordinating requests and addressing any issues that arise.

• Engage with customers and internal Implementation Consultants to provide updates on progress and resolve any outstanding matters.

• Ensure that all active project records are accurate and up-to-date.

• Identify potential roadblocks that could hinder project completion, escalate them appropriately, and drive towards resolution.

• Report directly to the Senior Manager, Product Specialists.

⛳️ Requirements

• A minimum of 3 years of experience in project management, compliance operations, or a comparable customer-facing, process-oriented role.

• Demonstrated capability to manage a high volume of concurrent projects while maintaining meticulous attention to detail.

• Exceptional written and verbal communication skills, with the capacity to engage professionally with customers, vendors, and internal stakeholders.

• Strong organizational abilities and comfort in handling paperwork-heavy, process-driven workflows.

• Experience in coordinating with external vendors or partners to ensure task completion.

• A proactive mindset driven by ownership, with the ability to work independently in a dynamic environment.

• Must be authorized to receive and access commodities and technologies regulated under U.S. Export Administration Regulations.

• Must be authorized to gain access to Motive products and technology.

🏝️ Benefits

• Equal opportunity employer dedicated to fostering a diverse and inclusive workplace.

• Some interviews or new-hire training sessions may take place in person at one of Motive's global offices.