Customer Engineer, Dutch Speaking

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Act as the main technical liaison for enterprise clients

• Address customer inquiries through Slack or video calls, managing the resolution process from start to finish

• Oversee technical onboarding processes, setup, configuration, and integrations with tools like Zendesk, Intercom, and HubSpot

• Identify and resolve complex issues within live customer environments

• Apply fixes, enhance integrations, and implement minor features within the Node.js/TypeScript codebase

• Work closely with the Product Engineering team by sharing customer insights, escalating systemic issues, and assisting in prioritizing development tasks

• Gain expertise in Open.cx AI agents and prompt engineering to guide customers in optimizing their support operations

• Record recurring issues, solutions, and integration patterns to enhance internal knowledge and customer resources

⛳️ Requirements

• Native or professional proficiency in Dutch, both spoken and written

• 2–3+ years of substantial software engineering experience

• Proficiency in Node.js and TypeScript, including the ability to write and deploy production-level code

• Practical experience with AI agents and prompt engineering

• Prior experience in customer-facing technical roles, such as onboarding or troubleshooting integrations within a SaaS environment

• Solid understanding of, or a quick ability to learn, helpdesk APIs like Zendesk, Intercom, and HubSpot

• Exceptional English communication skills, including clear writing and confident speaking during video calls with enterprise stakeholders

• Capability to function effectively in a dynamic startup environment

• Availability to engage with customers across US, EU, MENA, and GCC time zones

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Opportunities for professional development and career growth

• Flexible working hours and the possibility of remote work

• Comprehensive health and wellness benefits