Customer Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a specialized technical advisor for Scout AI clients implementing capabilities powered by Fury, from initial discovery to full deployment.

• Collaborate internally across various teams to ensure customer success.

• Transform customer missions and business needs into technical solutions alongside account executives and solutions architects.

• Shape technical architecture and customer product strategy through tailored pilots, prototypes, and evaluation suites.

• Conduct hands-on technical workshops and reviews with customer engineering teams.

• Recruit, mentor, and lead an expanding customer engineering team.

• Develop playbooks and processes that enhance the GTM engineering function.

• Recognize design patterns and provide insights to Product and Engineering.

• Produce public and internal resources documenting prompting, evaluation, agentic, and architectural techniques.

• Stay updated on LLM, VLM, VLA, and robotic foundation model capabilities as well as AI product development stacks.

• Occasionally travel to customer locations for workshops, implementation support, and relationship cultivation.

• Participate in conferences, lead speaking engagements, and author blog posts and white papers on AI and autonomy.

⛳️ Requirements

• A minimum of 4 years of experience in technical positions such as Customer Engineer, Forward Deployed Engineer, Software Engineer, or Technical Product Manager, with an eagerness to collaborate closely with customers; former technical founders are also welcome to apply.

• Hands-on experience with LLMs, VLMs, and/or VLAs, including advanced prompt engineering, agent development and frameworks, evaluation frameworks, transcript analysis, MCP, and large-scale deployment.

• Strong programming skills with expertise in JSON, Python, or TypeScript, and proven experience in building production applications.

• Ability to navigate through ambiguity and execute across various domains with intellectual openness, discovering simple solutions to complex challenges.

• High-cooperation mindset for cross-organizational collaboration, effectively balancing competing priorities with integrity.

• A passion for advancing safe and beneficial AI systems through innovative technical applications.

• Outstanding communication skills to articulate technical concepts to a diverse range of stakeholders while maintaining a low ego and a collaborative approach.

• A Bachelor’s degree in a relevant field or equivalent experience is required.

• Must qualify as a U.S. Person due to the need for access to U.S. export-controlled information or facilities.

• A strong commitment to the defense of the United States and its allies.

• May be required to obtain and maintain a U.S. Top Secret security clearance.

🏝️ Benefits

• Competitive base salary and bonus structure.

• Significant equity opportunities.

• Comprehensive medical, dental, and vision plans with no paycheck contribution.

• Generous PTO and company holiday schedule.

• Daily catered lunch and a fully stocked kitchen.

• EV charging facilities.

• Relocation assistance available (subject to role eligibility).