Customer Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Conduct investigations into customer cases and issues identified by the Ops and L1 teams, from initial inquiry through to root cause analysis and resolution.

• Facilitate technical solutions in collaboration with engineering teams responsible for the codebase.

• Analyze logs, connectors, the Nexla environment, and pertinent issues utilizing Python or shell scripts.

• Record both established and newly identified solutions in the knowledge base.

• Distribute Global Alerts and visibility updates to Sales and Customer Success regarding issues impacting multiple customers.

• Deliver clear communication through email, tickets, Slack, and phone calls.

• Assist customers throughout product releases.

• Troubleshoot issues related to third-party APIs, improperly formatted files, expired authentication tokens, schemas, and external systems.

⛳️ Requirements

• 3 to 6 years of experience in data engineering, technical support, or a similar field.

• Proficient in Python.

• Strong SQL skills and practical experience with databases such as Postgres, MySQL, Oracle, or SQL Server.

• Familiarity with REST APIs and authentication methods including OAuth2, SSO, and token-based authentication.

• Comfortable working in both Linux and Windows environments.

• Experience with data formats such as CSV, XML, JSON, and Parquet.

• Practical use of AI tools in real-world scenarios, with the capability to articulate their benefits and potential pitfalls.

• Knowledge of Apache Airflow is a plus.

• Prior experience in support or on-call rotation is advantageous.

• Background in data integration, ETL, or iPaaS is a bonus.

🏝️ Benefits

• Bonus.

• Equity.

• Option for remote work for candidates based in other parts of India.

• Rotational shift pattern with shared weekend coverage across the team.

• No late-night shifts.