Customer Engineer

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Install, repair, and maintain ATM hardware and associated devices.

• Generate and uphold reports on equipment performance and activity, as well as implement modifications.

• Provide maintenance services across multiple vendors.

• Foster daily customer relationships, keep customers informed about equipment modifications, and escalate issues as needed.

• Identify problems by utilizing assigned call information and engaging in discussions with customers to ascertain all site issues.

• Manage customer issues through to resolution in accordance with SLA agreements.

• Record stock movements and callout details daily using the mobile app.

• Provide status updates via electronic call notes throughout the day.

• Interact with customers and third-party service providers both over the phone and in person.

• Travel across South Africa to service, install, and repair ATMs and related devices.

• Utilize a working knowledge of assigned product lines, policies, procedures, and basic diagnostic techniques.

• Cultivate sales and lead-generation skills.

• Troubleshoot advanced modules while employing conflict-resolution and escalation procedures.

• Complete NCR-specific certification and business/district-specific training as required.

⛳️ Requirements

• Grade 12 or NQF 4 Equivalent.

• National Diploma in Electrical Engineering.

• Essential prior technical experience in the ATM or related field: 3–5 years.

• Computer literate.

• Proficient in English.

• Valid South African Driving License (Code B/8).

• CompTIA A+ Certification is a plus.

• Self-motivated and disciplined.

• Customer-oriented and a team player.

🏝️ Benefits

• Availability for standby roster on weekends, public holidays, or weekend shifts, as required.

• Screening criteria applicable to the role.

• Equal-opportunity employment.