Customer Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Install, maintain, repair, and upgrade customer equipment along with associated hardware, software, and network components.

• Conduct diagnostics, troubleshoot issues, and perform corrective maintenance to restore services and reduce downtime.

• Provide technical assistance across customer environments and with third-party technologies.

• Maintain daily customer relationships, communicate service updates, and escalate issues as necessary.

• Identify problems by utilizing service requests, system observations, and customer feedback to determine root causes and implement solutions.

• Manage customer issues until resolution in accordance with service level agreements (SLAs).

• Generate maintenance, service, and activity reports while adhering to operational and safety protocols.

⛳️ Requirements

• Employment offers are contingent upon successfully passing the screening criteria relevant to the position.

🏝️ Benefits

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