Customer Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Install, maintain, repair, and enhance customer equipment along with associated hardware, software, and network components.

• Conduct diagnostics, troubleshooting, and corrective maintenance to restore services and reduce downtime.

• Deliver technical support across various customer environments and third-party technologies.

• Sustain daily customer relationships, communicate service updates, and escalate issues as necessary.

• Identify issues from service requests, system observations, and customer feedback; determine root causes and implement effective solutions.

• Manage customer issues until resolution in line with service level agreements (SLAs).

• Prepare maintenance, service, and activity reports while adhering to operational and safety protocols.

⛳️ Requirements

• Employment offers are contingent upon successfully passing the screening criteria relevant to the position.

🏝️ Benefits

• Details regarding benefits will be provided during the hiring process.

• Additional perks may include professional development opportunities and flexible work arrangements.