Customer Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Install, maintain, repair, and upgrade customer equipment, along with associated hardware, software, and network components.

• Conduct diagnostics, troubleshooting, and corrective maintenance to restore services and reduce downtime.

• Deliver technical support across various customer environments and third-party technologies.

• Manage daily customer relationships, provide service updates, and escalate issues as necessary.

• Identify problems by utilizing service requests, system observations, and customer feedback to determine root causes and develop solutions.

• Take ownership of customer issues until resolution in line with service level agreements (SLAs).

• Prepare maintenance, service, and activity reports while ensuring adherence to operational and safety protocols.

⛳️ Requirements

• Employment offers are contingent upon successfully meeting screening criteria relevant to the position.

🏝️ Benefits

• [Insert benefits details here if available]