Customer Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Install, maintain, repair, and upgrade customer equipment along with associated hardware, software, and network components.

• Conduct diagnostics, troubleshooting, and corrective maintenance to restore services and reduce downtime.

• Deliver technical support across customer environments and with third-party technologies.

• Sustain daily customer relationships, communicate service updates, and escalate issues as necessary.

• Identify problems through service requests, system observations, and customer feedback to determine root causes and implement solutions.

• Manage customer issues to resolution in line with service level agreements (SLAs).

• Complete maintenance, service, and activity reports.

• Ensure adherence to operational and safety procedures.

⛳️ Requirements

• Offers of employment are conditional upon successful completion of screening criteria relevant to the position.

• Adherence to operational and safety procedures.

• Capability to install, maintain, repair, and upgrade customer equipment along with related hardware/software/network components.

• Proficiency in performing diagnostics, troubleshooting, and corrective maintenance.

• Ability to provide technical support across customer environments and third-party technologies.

• Competence in managing customer issues through to resolution in accordance with SLAs.

🏝️ Benefits

• Opportunities for learning and making a significant contribution.

• Meaningful and relevant work experiences.

• An innovative culture and core values.