Customer Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Install, maintain, repair, and upgrade customer equipment along with associated hardware, software, and network components.

• Carry out diagnostics, troubleshooting, and corrective maintenance to restore services and minimize downtime.

• Offer technical support across customer environments and third-party technologies.

• Foster day-to-day customer relationships, communicate service updates, and escalate issues as necessary.

• Identify problems through service requests, system observations, and customer feedback to determine root causes and implement solutions.

• Manage customer issues until resolution in line with service level agreements (SLAs).

• Prepare maintenance, service, and activity reports while adhering to operational and safety protocols.

⛳️ Requirements

• Experience in technical support across customer environments and third-party technologies.

• Capability to install, maintain, repair, and upgrade hardware, software, and network components.

• Proficiency in performing diagnostics, troubleshooting, corrective maintenance, and root-cause analysis.

• Ability to manage customer issues to resolution in accordance with SLAs.

• Competence in completing maintenance, service, and activity reports.

• Adherence to operational and safety procedures.

• Successful completion of relevant employment screening criteria.

🏝️ Benefits

• Opportunities to learn and make a meaningful contribution.

• Engaging and relevant work experiences.