Customer Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Install, maintain, repair, and upgrade customer equipment along with associated hardware, software, and network components.

• Conduct diagnostics, troubleshooting, and corrective maintenance to restore service and reduce downtime.

• Offer technical support across customer environments and with third-party technologies.

• Maintain daily customer relationships, communicate service updates, and escalate issues as necessary.

• Identify root causes and implement solutions by diagnosing problems through service requests, system observations, and customer feedback.

• Manage customer issues until resolution in alignment with service level agreements (SLAs).

• Generate maintenance, service, and activity reports while ensuring adherence to operational and safety procedures.

⛳️ Requirements

• Employment offers are contingent upon passing the screening criteria relevant to the position.

• Capability to install, maintain, repair, and upgrade customer equipment along with related hardware, software, and network components.

• Proficiency in performing diagnostics, troubleshooting, and corrective maintenance.

• Ability to provide technical support across various customer environments and third-party technologies.

• Competence in diagnosing root causes and implementing effective solutions.

• Skill in managing customer issues through to resolution in compliance with SLAs.

• Adherence to operational and safety procedures is required.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and training.

• Supportive work environment that encourages growth and innovation.