Customer Engineer

This is a fully remote position, open to applicants in Asia.

📋 Description

• Implement integration designs and project plans developed in collaboration with Implementation Managers, Solution Architects, and various stakeholders.

• Create, build, and launch applications utilizing Cresta SDKs, libraries, and APIs.

• Connect Cresta solutions with enterprise contact center voice, chat, and digital platforms.

• Develop and sustain integrations using Go, Python, and JavaScript.

• Engage in testing, troubleshooting, deployment, and continuous maintenance of Cresta products and customer integrations.

• Collaborate with Customer Success Managers to address and resolve technical issues, working closely with Cresta Engineering when deeper product or platform expertise is necessary.

• Foster strong relationships with customer technical stakeholders and act as a reliable technical partner throughout the implementation and expansion phases.

• Simultaneously manage multiple customer projects and technical workstreams.

• Identify opportunities to streamline integrations, enhance customer outcomes, and broaden Cresta's influence within customer environments.

• Work collaboratively across teams and regions to share insights and assist in developing scalable implementation practices for the APAC region.

⛳️ Requirements

• Proficient software engineering skills, with practical experience in Go, Python, and/or JavaScript.

• Background in utilizing APIs and SDKs to create integrations and value-added solutions.

• Familiarity with AWS and Git.

• Experience with contact center and customer experience technologies such as Amazon Connect, Genesys, Five9, NICE, Salesforce, or comparable platforms is highly desirable.

• Experience engaging with enterprise clients and navigating complex technical environments.

• Capability to troubleshoot across applications, APIs, cloud infrastructure, and third-party systems.

• Excellent communication skills and the ability to convey intricate technical concepts to diverse audiences.

• Ability to establish trusted relationships with external technical stakeholders and adopt a consultative, strategic approach to resolving customer challenges.

• Comfortable in a fast-paced environment and adept at managing multiple priorities.

• A mindset of thinking big while delivering simple solutions—able to navigate complexity while providing practical solutions for customers.

• Comfortable collaborating with distributed teams and clients across various APAC markets and time zones.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage with options that suit you and your family.

• Paid parental leave for all new parents welcoming a new child.

• Remote work setup budget to assist in creating an efficient home office.

• Monthly wellness and communication stipend to help you stay connected and balanced.

• 20 days of vacation time to encourage a healthy work-life balance.

• Competitive base salary.

• Equity.