Customer Engineer, Arabic Speaking

This is a fully remote position, open to applicants in Jordan.

📋 Description

• Act as the main technical point of contact for enterprise clients

• Address customer inquiries through Slack or video calls, managing resolution from start to finish

• Oversee technical onboarding, setup, configuration, and integrations with tools such as Zendesk, Intercom, HubSpot, and others

• Identify and resolve intricate issues in live customer environments

• Apply fixes, integration improvements, and minor features within the Node.js and TypeScript codebase

• Partner with Product Engineering by providing customer insights, escalating systematic issues, and assisting in prioritizing future development efforts

• Cultivate expertise in AI agents and prompt engineering to guide customers in enhancing support operations

• Record recurring issues, solutions, and integration methodologies to bolster internal knowledge and customer resources

⛳️ Requirements

• Native or professional proficiency in Arabic (both spoken and written)

• 2–3+ years of solid software engineering experience

• Extensive experience with Node.js and TypeScript, including developing and deploying production code

• Practical experience with AI agents and prompt engineering

• Prior customer-facing technical roles, such as onboarding or troubleshooting integrations in a SaaS setting

• Strong understanding of, or quick learning capability for, helpdesk APIs including Zendesk, Intercom, and HubSpot

• Exceptional English communication skills, encompassing clear writing and confident speaking during video calls with enterprise stakeholders

• Ability to thrive in a dynamic startup environment

• Capability to engage with customers across US, EU, MENA, and GCC time zones

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Flexible work hours and remote work opportunities

• Comprehensive health and wellness benefits

• Professional development and training resources

• Collaborative and supportive work environment