Customer Engagement Specialist

This is a fully remote position, open to applicants in Alabama, +38 more states.

📋 Description

• Act as the main point of contact for clients through both inbound and outbound communications.

• Address inquiries utilizing web-based tools to guarantee a positive customer experience.

• Tackle complex consumer issues and guide first-level representatives on advanced matters concerning agronomics, products, and procedures.

• Negotiate, follow up promptly, ensure quality assurance, and give personal attention to consumer concerns.

• Quickly assess situations and take suitable action in accordance with brand and company guidelines.

• Represent the consumer services team with brand partners to facilitate change based on consumer feedback.

• Meticulously document and report on consumer interactions.

• Engage with consumers via calls, live chat, or email.

• Aid consumers with eCommerce transactions and payment processing.

• Respond to inquiries on social media platforms.

⛳️ Requirements

• Preferred 2+ years of experience in a consumer-facing role.

• Familiarity with multiple tools and emerging technologies.

• Google Suite experience is preferred.

• Experience in call center, voice, chat, and email communication is preferred.

• Experience in eCommerce is required.

• Ability to work independently.

• Strong technical aptitude for new technologies.

• Capable of working cross-functionally within the organization and with consumers.

• Ability to operate remotely in a virtual team environment.

• Minimum of 6 months of customer service experience is preferred.

• Must be over 18 years of age.

• Proficient typing speed of 25 wpm.

• High School Graduate or possess a GED.

• Comfortable with desktop computer systems.

• Ability to navigate Windows operating systems.

• Excellent decision-making and innovative skills.

• Strong communication, listening, analytical, organizational, and problem-solving abilities.

• Capability to prioritize tasks and perform well under pressure.

• Flexibility to work a variety of shifts.

• Dedicated workspace near a router for a hardwired Ethernet connection.

• Minimum internet speed of 15 Mbps download and 10 Mbps upload with ISP latency under 50ms.

• Internet connection must not be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.

• Proof of internet speed is required.

🏝️ Benefits

• Comprehensive medical, vision, and dental health benefits.

• Access to Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs available as eligible.

• Competitive 401(K) plans.

• Life insurance coverage.

• Supplemental medical coverage options.

• Critical care insurance.

• Pet insurance offerings.

• Flexible Spending Account (FSA) plans.

• Discounts at various retailers.

• Opportunities for career advancement.

• A workplace culture that is inclusive and diverse.

• Support for active-duty service members, veterans, and military families.