Customer Engagement Specialist

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Act as the main contact for a designated portfolio of customers

• Establish and nurture trustworthy relationships with customers

• Assist customers during the onboarding process and throughout their continued use of the product

• Assess customer satisfaction and seek methods to enhance the customer experience

• Work collaboratively with Sales, Operations, and Service teams to address issues and ensure smooth service delivery

• Recognize opportunities for upselling and cross-selling in conjunction with Sales

• Keep precise CRM records, documenting customer interactions and key milestones

⛳️ Requirements

• Bachelor's degree in Business, Communications, Marketing, or a related area (preferred)

• 2–4 years of experience in customer success, account management, or customer service

• Excellent communication and interpersonal skills, with a focus on customer satisfaction

• Capability to handle multiple accounts, projects, and priorities

• Strong problem-solving and analytical abilities

• Practical experience with CRM tools such as Salesforce or HubSpot

• Proactive and detail-oriented mindset

• Capability to work both independently and collaboratively within a team

• Availability to work during Pacific Time hours

• Full-time commitment required, Monday–Friday, from 9:00 AM to 5:30 PM PST

🏝️ Benefits

• Opportunity for remote work

• Full-time schedule from Monday to Friday

• Reasonable accommodations available during the application or interview process in accordance with the ADA and applicable laws