Customer Engagement Manager

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Facilitate the onboarding process for new customers

• Develop and implement customer success strategies

• Ensure customers are appropriately trained and set up on the platform

• Organize back-to-school and mid-year review meetings

• Cultivate relationships with customers to assist Territory Managers in customer renewals and growth

• Schedule regular meetings with Territory Managers to review account status

• Aid in the provision of professional development and training for educators

• Carry out additional related responsibilities as needed

⛳️ Requirements

• Outstanding verbal and written communication abilities

• Exceptional interpersonal and customer service skills

• Strong analytical and problem-solving capabilities

• Comprehensive knowledge of products, industries, and/or services offered to clients

• Proficiency in Microsoft Office Suite or similar software

• Bachelor’s degree in a relevant field is preferred

• Over 3 years of experience in closing deals is desirable

• Background in K-12 education or administration is advantageous

• Ability to sit for extended periods while working at a computer

• Capacity to lift up to 15 pounds occasionally

🏝️ Benefits

• Flexible remote work options

• Commitment to equal employment opportunities

• Access to certification opportunities recognized within the industry through the company platform