Customer Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and present training materials, webinars, and workshops both in-person and online

• Enhance customer empowerment and boost retention rates through effective training

• Collaborate with Customer Experience and Sales teams to discover opportunities for deeper engagement and greater product adoption

• Serve as a liaison between the product team and clients, translating product advancements into customer value

• Work alongside L&D, operations, product, and marketing teams to develop training resources

• Partner with Onboarding and Customer Success teams to grasp customer requirements and prepare for training sessions

• Provide insights to product and marketing teams based on customer feedback and inquiries

• Improve product messaging and enhance customer experience touchpoints

• Travel to dealership locations for customer training, which may include multi-day or extended trips

• Maintain an in-depth knowledge of all products within the Fullpath suite

• Design and customize consultative training strategies tailored for each customer

• Build and sustain a resource library that includes presentations, user guides, e-learning modules, video guides, FAQs, and best practices

• Engage confidently and professionally with dealership owners, managers, and staff, demonstrating resilience

⛳️ Requirements

• A minimum of 4 years of relevant experience in Customer Experience, Operations, or Customer Success

• At least 2 years in the automotive technology sector

• A minimum of 2 years in creating and delivering professional training content (highly preferred)

• Proficient in Salesforce, Learning Management Systems, Jira, G Suite, Slack, and ZenDesk

• Excellent verbal and written communication skills, along with strong presentation capabilities

• Ability to juggle multiple projects and priorities in a dynamic environment with a customer-focused approach

• A self-motivated problem solver who proactively identifies solutions and takes initiative

• Comfort in navigating ambiguity and change

• Resilience and poise when dealing with challenging personalities and skeptical dealership stakeholders

• Capacity to independently manage individual projects while sharing insights and experiences with the team

• Prior experience with lead management, CRM-type products, or similar customer-facing platforms is highly valued but not mandatory

• Willingness to travel extensively: 2-4+ times monthly, including 2-3 day trips to week-long assignments

• Flexibility to adapt travel arrangements on short notice

• Preference for candidates located near major airports in PST, MST, or CST

• Valid driver's license required

• Legal authorization to work in the United States without requiring employer sponsorship

• Ability to sit for extended periods and perform extensive computer work

• Capability to work from a home office with consistent attendance and punctuality

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Disability insurance

• Life/AD&D insurance

• Employee Assistance Program (EAP)

• 15 vacation days per year to start

• 80 hours of sick leave

• 12 paid holidays

• Paid parental leave

• 401k plan with company matching

• A flexible, family-friendly environment that promotes work-life balance

• Opportunities for professional learning, growth, and ownership

• A global team of innovators, collaborators, and go-getters

• Access to cutting-edge AI technology

• A fast-paced startup culture

• A culture centered around feedback, initiative, and shared success